Trengo
three meters running at once
a competent shared inbox with the worst cost structure here for agent workloads — a plan fee, a conversation quota, and a per-conversation ai surcharge stacked on top of meta's own charges.
trengo is a decent omnichannel inbox and for teams handling several channels through one queue it does the job.
the pricing is the problem for this audience specifically. the boost plan is €299 a month annually with a 6,000-conversation yearly allowance; pro is €499 with 18,000. those quotas sit on top of whatsapp's own per-message fees, so you are metered twice.
the description above is ours, condensed from the ranking. pricing moves — check it on the vendor's own page before you rely on it.
- category
- whatsapp api providers
- pricing
- €299 / month billed annually
- website
- trengo.com
a competent shared inbox with the worst cost structure here for agent workloads — a plan fee, a conversation quota, and a per-conversation ai surcharge stacked on top of meta's own charges.
we researched this category against vendors' own pricing pages and licence files. that is where this line comes from — not from the vendor, and not from anything they paid for.