Smartlook
the most conservative default in the category, on a product cisco has already stopped selling.
it recorded less by default than anything else here, and it is being switched off.
smartlook's default was the strictest in this category and it is worth recording before the product disappears. the docs state 'by default, no inputs or forms are visible in recordings' and that the sdk 'does not record anything the visitor enters' unless explicitly enabled through the record api. even with form recording turned on, passwords and credit card numbers were never captured — a typing-animation placeholder was shown instead. that is a harder floor than datadog's and a stricter default than clarity's, because it covered forms wholesale rather than input values.
none of which you can buy. cisco and splunk are winding the product down on a published timeline: end of sale was 31 may 2026, contract renewals stop on 31 august 2026, support ends 31 august 2027, and the platform is decommissioned with customer data deleted on 30 september 2027. existing paid subscriptions run to their term and then drop to the free plan until that final date. the capability is migrating into splunk's digital experience analytics inside splunk observability cloud, which is a different product with different pricing and a different buyer.
the description above is ours, condensed from the ranking. pricing moves — check it on the vendor's own page before you rely on it.
- category
- session replay tools
- pricing
- no longer sold
- website
- smartlook.com
it recorded less by default than anything else here, and it is being switched off.
we researched this category against vendors' own pricing pages and licence files. that is where this line comes from — not from the vendor, and not from anything they paid for.