Decagon
the strongest named case studies in the category, with a pricing page that returns 404.
the results it cites are specific and attributable, which is more than most manage — everything about what it costs is not.
decagon's case studies name real companies with real numbers: 70% chat and voice resolution at chime, 80% deflection at duolingo, and ten times the anticipated deflection at launch for classpass. naming the customer alongside the figure is better practice than the anonymous percentages most vendors publish, even though the methodology behind each isn't disclosed.
nothing else is verifiable. the pricing page returns 404, no billing unit is stated anywhere, and 'resolution' is used throughout the case studies without ever being defined — so those headline percentages are measuring something the reader cannot pin down.
the description above is ours, condensed from the ranking. pricing moves — check it on the vendor's own page before you rely on it.
- category
- ai customer support agents
- pricing
- unpublished
- website
- decagon.ai
the results it cites are specific and attributable, which is more than most manage — everything about what it costs is not.
we researched this category against vendors' own pricing pages and licence files. that is where this line comes from — not from the vendor, and not from anything they paid for.
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Zendesk AI agents
we checked thisincluded in suite plansthe only vendor whose definition of a resolution explicitly excludes anything a human had to touch.
Intercom Fin
we checked this$0.99publishes a real price and three real definitions — one of which bills you for handing the customer to a human.