Zendesk AI agents
the only vendor whose definition of a resolution explicitly excludes anything a human had to touch.
the most customer-favourable billing definition in the category, wrapped in pricing you still can't look up.
the definition is the reason it ranks first, and zendesk states it plainly: 'you pay only for customer requests that were successfully resolved by the ai agent, without any escalation to a human agent'. if a human gets involved, it isn't billable. intercom, by contrast, charges its full rate for a configured handoff. across a support queue where a meaningful share of conversations escalate, that difference compounds.
resolutions come bundled into suite and support plans rather than as a separate line, which makes budgeting straightforward for existing customers, and there's a 14-day trial including suite professional features.
the description above is ours, condensed from the ranking. pricing moves — check it on the vendor's own page before you rely on it.
- category
- ai customer support agents
- pricing
- included in suite plans
- website
- zendesk.com
the most customer-favourable billing definition in the category, wrapped in pricing you still can't look up.
we researched this category against vendors' own pricing pages and licence files. that is where this line comes from — not from the vendor, and not from anything they paid for.
more ai customer support agents
Intercom Fin
we checked this$0.99publishes a real price and three real definitions — one of which bills you for handing the customer to a human.
Crescendo
we checked this$2.99$2.99 a resolution with human handoff included — and no written definition of what a resolution is.