Intercom Fin
publishes a real price and three real definitions — one of which bills you for handing the customer to a human.
by far the clearest pricing in the category, and the definition rewards reading twice — a handoff you configured is an outcome you pay for.
fin is the only vendor here that publishes both a rate and the definitions behind it. a resolution is 'no further help is requested after fin's last answer' at $0.99. a procedure handoff — fin completing a workflow you configured that ends in a human — is also $0.99, as its own billable outcome. a lead qualification is $9.99.
that handoff clause is the one to model carefully. intercom is explicit that 'you're not charged when a conversation is simply passed to your team without an outcome', so an unstructured escalation is free while a designed one bills at full rate. depending on how you build your flows, the same customer journey can cost nothing or $0.99.
the description above is ours, condensed from the ranking. pricing moves — check it on the vendor's own page before you rely on it.
- category
- ai customer support agents
- pricing
- $0.99
- website
- fin.ai
by far the clearest pricing in the category, and the definition rewards reading twice — a handoff you configured is an outcome you pay for.
we researched this category against vendors' own pricing pages and licence files. that is where this line comes from — not from the vendor, and not from anything they paid for.
more ai customer support agents
Zendesk AI agents
we checked thisincluded in suite plansthe only vendor whose definition of a resolution explicitly excludes anything a human had to touch.
Crescendo
we checked this$2.99$2.99 a resolution with human handoff included — and no written definition of what a resolution is.