Forethought
honest that it charges a platform fee on top of outcomes, and honest that it learns from your tickets.
candid about the structure of its pricing without publishing any of the numbers in it — and equally candid that your ticket history trains the product.
forethought describes its own model as a blend of platform access fees and outcome-based cost, which is more forthcoming than the vendors implying pure outcome pricing while charging a floor. it just doesn't publish either component, so the effective cost per resolution can't be derived.
it also states plainly that its agents 'learn from your past tickets and help center content'. that is how these systems work, and forethought is one of the few saying so on the record — though whether that tuning stays private to your instance or feeds a shared model isn't specified, which is the part that matters.
the description above is ours, condensed from the ranking. pricing moves — check it on the vendor's own page before you rely on it.
- category
- ai customer support agents
- pricing
- unpublished
- website
- forethought.ai
candid about the structure of its pricing without publishing any of the numbers in it — and equally candid that your ticket history trains the product.
we researched this category against vendors' own pricing pages and licence files. that is where this line comes from — not from the vendor, and not from anything they paid for.
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Zendesk AI agents
we checked thisincluded in suite plansthe only vendor whose definition of a resolution explicitly excludes anything a human had to touch.
Intercom Fin
we checked this$0.99publishes a real price and three real definitions — one of which bills you for handing the customer to a human.